Please read our terms of sale. By using our website, you accept the Terms and Conditions in full; Accordingly, if you disagree with these Terms or anything on our website, you must not use our website.
SISTACO PTY LTD – EU TERMS OF SERVICE


By placing an order with Sistaco for products sold on our website, you are deemed to have read, understood and agreed to these Terms and Conditions. Please read carefully and if you are unsatisfied with any aspect you should contact us prior to purchase.

We change our terms and conditions from time to time. Whenever you order from our website, the Terms and Conditions in force at that time form the contract between Sistaco Pty Ltd and you.

Sistaco Pty Ltd is based in Brisbane, Australia (ABN 29 1499 10225) and is VAT registered (340307522).

Our contract with you:

ORDER PLACEMENT

  1. We will email you as soon as possible to confirm receipt of your order and provide you with an order number. If we are unable to fulfill your order after this confirmation, we will inform you by e-mail or telephone. We will confirm acceptance of your order by sending you an email confirming that the products have been dispatched. A legally binding contract is formed when we send you the shipping confirmation. If you need more information about your order, please email hello@sistaco.com; stating your order number. We may not accept your order if an item is out of stock; if we have discovered a product or pricing error or if we are unable to obtain authorization for your payment. We reserve the right to refuse any offer to buy from you at any time.
  2. Once payment is received, you fully own the product.
  3. The images on the website are for illustrative purposes only. While we have made every effort to display colors accurately, we cannot guarantee that the colors displayed will accurately reflect the colors of the products. Your colors may vary slightly from these images due to the calibration of your computer.
  4. The purchase of Products through the Website is restricted to parties who can lawfully enter into and form contracts on the Website under Australian law. You must be over 18 years old

RIGHT OF WITHDRAWAL

  1. Sistaco orders are automated and go straight to the warehouse. We are constantly processing thousands of orders and therefore there is no right to cancel your order unless within 6 hours of purchase and not yet shipped.
  2. Upon receipt we hope that you are happy with your order, but you have the right under consumer law to cancel your contract from the date of dispatch (the day we email you confirming acceptance of your order) until the 14th of June days after you receive our products, as long as they are not opened or used.
  3. If you decide to cancel your order, you must return your goods securely within 14 days of the cancellation date. You must send us your cancellation request by email to hello@sistaco.com. If you cancel your order but do not return the goods to us within 14 working days of notifying us of the cancellation, we may withhold payment of any refund. We do not accept returns of goods unless we are notified in advance.
  4. Sistaco is a hygiene product, so for health and hygiene reasons; There is no right to cancel your order if it has been opened or used. Sistaco reserves the right to examine each situation on a case-by-case basis and may refuse a replacement, exchange or refund if the product is deemed free from a manufacturing defect.
  5. If you suspect that your goods are defective; Please email hello@sistaco.com with a video so we can assess the potential issue. Goods that are returned due to defects will be checked and replaced if necessary. Faulty Goods do not mean Goods which are defective as a result of your or a third party's negligence or failure to follow the manufacturer's instructions. Any defects will be replaced as long as we have reasonable evidence such as B. a photo emailed to hello@sistaco.com.
  6. Goods must be returned in good condition as sold to you, to the address provided by our customer service representatives.
  7. Sistaco is also entitled to make a deduction from the refund amount if the goods are returned in poor condition; Items are missing or have been treated in a way that would not be allowed in a store. You must take reasonable care of your goods and return the products in their original condition using the original packaging material. If this is not the case when you receive the goods, we will inform you about the return and you can have the goods sent back to you, as your right of withdrawal expires.
  8. Returning goods is at your own expense and we recommend registered post and proof of postage as you are responsible for the safe return of our products. If the goods are defective, we will refund the freight. If they are due to "change of mind", freight will not be refunded.
  9. Please notify us immediately if any items are missing or damaged. Reports of damaged/missing items must be made within 48 hours of receipt.
  10. Goods being returned must be properly packaged and marked with our address as provided by customer service representatives. You are responsible for any shipping damage caused by improper or inadequate packaging on your part. If goods are returned without their original packaging or with damaged packaging or missing items, Sistaco reserves the right to refuse the refund for "hygiene" reasons.
  11. All refunds will be made to your original method of payment and will be processed within 14 days of receipt of the returned item.

DELIVERY/ORDER DETAILS

  1. Our fulfillment processes are automated and we have no control over how quickly an order is dispatched, making it difficult for us to make changes to your details or your order. However, we encourage you to let us know at hello@sistaco.com anyway and we will do our best to make the necessary changes for you (but without guarantee).
  2. Please note that we cannot be held responsible for orders that are delivered to an incorrect address if incorrect information is provided at checkout. If goods are lost in transit, we will replace and not refund.
  3. Freight rates are listed on our website and may be updated from time to time. Every effort is made to keep prices as low as possible. We aim to ship all orders within 48 hours of ordering. A slight delay can be expected depending on the holidays and volume of orders due to promotions/sales. As soon as the shipment has been made, you will receive an email from us with your tracking number. We are not responsible for freight times.
  4. Once you place an order with us, you are bound by the order unless we indicate that the product is out of stock.
  5. If your goods do not contact you via your local delivery company and are sent to your post office/shipping address for collection, it is your responsibility to collect them on time. If the goods are not collected and returned to us, you will be responsible for the return shipping costs. If you decide to cancel your order, the shipping/return costs will be deducted from your refund.

WILL I PAY DUTIES AND TAXES FOR INTERNATIONAL SHIPPING

Nail products are not subject to customs duties in most European countries and your order will pass through customs with the correct coding so customs know what's in the package.

Sistaco endeavors to keep up to date with any changes in government regulations, however Sistaco shall not be liable for any fees incurred upon entry such as: B. VAT or customs duties.

PRICING .

Product prices at Sistaco Pty Ltd are listed on our website and may be updated from time to time. All prices are shown in local currency.

COPYRIGHT ©

Our website contains images, trademarks and other information that are protected by copyright. Permission must be obtained if you wish to use copyrighted material.

DISCLAIMER

The information on our website is provided to the best of our knowledge and belief. Every effort has been made to ensure their accuracy. However, we are not responsible for any inaccuracies and we do not guarantee that our website will be error-free. We do not guarantee that any product sold on our site will meet your particular needs. We will not be liable to you or any other person for any loss or injury in connection with the use of our site or the use or misuse of any products sold on our site.

These Terms and Conditions shall be governed by and construed in accordance with the laws of Queensland, Australia.

Sistaco Pty Ltd has registered offices at 2/21 collingwood st albion 4010, Australia (ABN 29 1499 10225) and is GST registered.